Buyer help2 min
Help a buyer find their downloads
Understand delivery emails, the buyer library, and the recovery path when a receipt is missing.
- 1
Check the purchase email
After a successful digital-product payment, Kwudo emails the buyer a receipt and access path. Ask the buyer to check spam and promotions folders as well as the address used at checkout.
- 2
Use Find your purchases
A returning buyer can enter their purchase email and request a secure sign-in link to the buyer library.
Find purchases - 3
Open the buyer library
The secure email link opens the buyer’s library. Kwudo verifies access and creates fresh, short-lived download links for purchased files.
- 4
Check the product files if access is empty
If an order is paid but no download appears, confirm that the digital product still has files attached. Re-uploading a missing file does not restore a previously deleted file automatically.
Good to know
- Never ask a buyer to send a password; buyer access uses a secure email link.
- Use the exact email address entered at checkout.