Cancel or reschedule a booking
Use the secure email links, review the current policy, and confirm a cancellation or new time.
- 1
Open the booking email
Find the confirmation email for the session. Its secure links open the cancellation or rescheduling page for that specific booking.
- 2
Review the current policy
Before you confirm, Kwudo checks the seller’s cutoff, the booking status, and the number of reschedules already used. The page explains when an action is no longer available.
- 3
Cancel or choose a new slot
For a cancellation, review the displayed refund outcome and confirm. For a reschedule, select one of the available replacement times and confirm the change.
- 4
Check the updated confirmation
Kwudo emails the result after a successful change. Use the secure links in the booking email for later cancellation or rescheduling. Find your purchases shows purchases and any outstanding session balance tied to the same email; it does not replace the booking-management links.
Find purchases
Good to know
- A buyer cancellation keeps any booking deposit; a seller cancellation refunds the full amount, including the deposit.
- If the policy blocks self-service or the booking is past or canceled, contact the seller directly.