Review bookings and booking policies
Use the booking calendar, understand booking states, and confirm the buyer self-service rules.
- 1
Open the booking calendar
Bookings shows confirmed sessions against your hours. Switch between Calendar view and the Upcoming and Past lists, and use the service pills to show one service at a time.
Open Bookings - 2
Open a booking
On a computer, click a booking in the calendar for a quick summary, then Manage booking for the side panel. From a list, or on a phone or tablet, the panel opens straight away. There you can add or change the meeting link for an upcoming video session, mark a finished session Completed or No-show, email the buyer, open the order, or cancel.
- 3
Set policies on the session product
Cancellation and reschedule cutoffs belong to each session. Edit them on the session’s page under When people can book.
Review session products - 4
Understand buyer self-service
Confirmation emails contain signed cancellation and rescheduling links. Kwudo checks the current policy before showing refund information or available replacement slots.
Good to know
- A past or canceled booking cannot be rescheduled.
- If a policy denies an action, the buyer is told to contact the seller.
- Changing a session’s price later does not change what existing bookings paid.